Privacy Policy

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Welcome to Otherland Hotel. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.

By using our website (otherland.com) or making a reservation with us, you agree to the practices described in this policy.

1. Information We Collect

Information You Provide Directly

When you make a reservation, contact us, or interact with our website, we may collect:

Full name and contact details (email address, phone number, mailing address)
Payment information (processed securely via our payment provider)
Reservation details (dates, room preferences, special requests)
Communications you send us (emails, feedback forms, inquiries)

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

IP address and browser type
Pages visited and time spent on each page
Referring website or search terms
Device type and operating system

We use cookies and similar tracking technologies to collect this information. See Section 5 for more on cookies.

2. How We Use Your Information

We use the information we collect to:

Process and manage your reservation
Communicate with you before, during, and after your stay
Process payments and prevent fraud
Respond to inquiries and provide customer support
Improve our website, services, and guest experience
Send marketing communications, where you have opted in
Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties only in the following circumstances:

Service providers: Companies that assist us with payment processing, email communications, IT services, or analytics — bound by confidentiality agreements.
Legal requirements: When required by law, court order, or governmental authority.
Business transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, and reporting requirements. Reservation records are typically retained for up to seven (7) years. You may request deletion of your data at any time (see Section 6).

5. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files placed on your device. We use:

Essential cookies — required for the website to function (e.g., booking session management)
Analytics cookies — to understand how visitors use our site (e.g., Google Analytics)
Marketing cookies — to deliver relevant advertising, if you have consented

You can manage or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect website functionality.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Ask us to correct inaccurate or incomplete information.
Deletion: Request that we delete your personal data (subject to legal obligations).
Opt-out: Unsubscribe from marketing communications at any time.
Data portability: Request your data in a structured, commonly used format.

To exercise any of these rights, please contact us at hello@otherland.com. We will respond within 30 days.

7. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. Payment data is encrypted via SSL/TLS and processed by PCI-compliant providers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., local attractions, partner services). We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

9. Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Otherland Hotel

Email: contact@otherland.com